Available 24/7/365 – no social security tax, no Medicare tax, no sick leave, no holidays AND no attitude.
Leave 3rd tier engineers to the higher earning projects they love. It’s a win-win all round!
Difficult to recruit
Struggle to recruit knowledgeable and reliable 3rd tier engineers? Tired of them acting like they're the center of the universe?
Plus the annoyance of recruitment costs, recruitment agencies and your time wasted filtering through hundreds of applicants that usually do not have the required skills.
With our suite of tools, 1st tier engineers will complete highly complicated jobs faster than your best engineers can even sign into the Microsoft Partner Portal, never mind getting on with the fix.
Costly
The average cost of a US 3rd tier engineer is $60000 per annum. That's without taking into account tax, NI, pension contributions, sick days, holidays etc.
With our base package starting at $199 per month, you could reduce head count by improving productivity, or up-skill your 1st tier to save tens of thousands per year!
Limited PowerShell Knowledge
Can your 1st tier engineers write complex PowerShell scripts? Do they need to keep bothering your 3rd tier or need constant training?
With our tools, complex PowerShell scripts have been programmed for you and can be run at a click of a button. We have in excess of 200 functions covering over 99% of all the things that your engineers do in day out in the Microsoft Partner Portal AND this is increasing, based on member requests, each month.
Rob Hughes - Ayida IT Services Ltd, Cheltenham, UK
What do you like best about the product?
Easy to use, helps us make 1st line support into 3rd line due to the tools at your fingertips. Continuous upgrades and enhancements, price is competitive. Flexible agreements.
What problem is the product solving for you?
Making Office 365 admin much easier to onboard clients new hires, offboard clients leavers. Great for monitoring multiple tenants for licensing, security issues and makes reporting easy. Enables techs to do everything in one place rather than navigating through multiple tenants on O365 partner admin.
Nik Margulski - Xtechs.Support, CA, USA
What do you like best about the product?
Very easy to use powerful tool that gives my level 1&2 techs the ability to get more advanced things done quickly. Very active development and update channels.
What problem is the product solving for you?
Allowing all my techs to get things done quickly, easily and without mistakes. Spending less time on trying to remember, or look up, PowerShell commands. Less errors due to typos or wrong syntax.